PRIVACY POLICY

This Privacy Policy explains how we collect, use and share your personal information when you visit www.teneoplus.com or make a purchase from us.

1. Personal information we collect

1.1 Information collected automatically

When you visit the Website, we automatically collect certain information about your device and browsing behaviour, including:

Technical data such as:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

Browsing data such as:

  • Pages viewed and products seen

  • Websites or search terms that referred you to the Website

  • How you interact with the Website

We refer to this information as “Device Information”.

 

1.2 How we collect this information

We use various technologies, including:

Cookies: small files stored on your device to improve your browsing experience

Log files: track activity on the Website (IP address, browser type, ISP, etc.)

Web beacons / pixels / tags: electronic files used to record browsing data


Examples of cookies used include:

  • _session_id — stores session information (referrer, landing page, etc.)

  • _shopify_visit — statistics tracking (expires after 30 minutes)

  • _shopify_uniq — counts visits per unique customer (expires at midnight)

  • cart — stores shopping cart information (expires in 2 weeks)

  • _secure_session_id — unique session ID

 

1.3 Order Information

When you place an order on the Website, we collect :

Personal details such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Payment details such as:

  • Card information (e.g. Visa, Mastercard)

We refer to this information as “Order Information”.

 

2. How we use your personal information

We use your information to:

  • Process and fulfil your orders (payments, shipping, invoices, confirmations)

  • Communicate with you (customer service, updates, offers according to preferences)

  • Prevent fraud and manage potential risks

  • Improve the Website and your shopping experience (analytics, marketing, targeted ads)

 

3. Sharing your personal information

We may share your information with third parties in order to operate our business :

Website platform: our store is hosted on Shopify (see Shopify Privacy Policy)

Analytics: we use Google Analytics to understand website usage

Legal obligations: where required to comply with laws or lawful requests

You may opt-out of Google Analytics tracking if you wish.

 

4. SMS Services

If you provide your phone number, we may use it to:

  • Send order-related notifications (e.g. shipping updates, abandoned cart reminders)

  • Share promotional offers or review requests where permitted

Your phone number is only shared with our messaging partners where necessary.

Cookies may be used to track cart activity for abandoned cart SMS reminders.

 

5. Behavioural advertising

We may use your personal information to provide targeted advertising.

You can opt out of targeted ads via:

  • Facebook: Ads Settings

  • Google: Google Ads Settings

  • Microsoft/Bing: Microsoft Ads Settings

 

6. ‘Do Not Track’

We do not change our data collection practices when we receive a “Do Not Track” signal from your browser.

 

7. Your rights

If you are based in the UK or Europe, you have the right to:

  • Access the personal data we hold about you

  • Request correction, updating or deletion

  • Object to or restrict processing

To exercise these rights, please contact us at: contact@teneoplus.com

Your data may be transferred outside the UK/EU (for example to Canada or the United States), in which case appropriate safeguards are applied.

 

8. Data retention

We retain Order Information unless and until you ask us to delete it, except where we are required to keep it for legal or accounting purposes.

 

9. Minors

The Website is not intended for individuals under the age of 16.

 

10. Changes

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • Legal, regulatory or operational updates

 

11. Contact us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: contact@teneoplus.com

Address: 6 rue d’Armaillé, 75017 Paris, France

 

Last updated: 10 April 2025